Privacy Policy

This Privacy Policy ("Privacy Policy") applies to users of the Chillpainai.com website ("our Website"). We respect the privacy of everyone who visits our Website and are committed to ensuring that everyone has a secure online experience.

Purpose of this Privacy Policy

This Privacy Policy describes our practices regarding any personal data we may collect from you or receive about you from third parties, including the purposes for processing your personal data. It also provides information about your rights concerning our processing of your personal data.

"Personal Data" as referenced in this Privacy Policy refers to any information related to an individual who is identified or can be identified. Such identification may be based on name, identification number, location data, an online identifier (such as an IP address), or other factors specific to an individual, such as their physical characteristics.

This Privacy Policy is intended to inform you about the types of personal data we process, as well as how you can request the deletion, modification, transfer, and/or access to your personal data.

This Privacy Policy is designed to provide you with sufficient information to make informed decisions when using our Website and services. Please take the time to read and understand this Privacy Policy in conjunction with our Terms of Use and Cookie Policy.

Collection and Receipt of Personal Data

This Privacy Policy applies solely to the personal data we obtain directly from you or from third parties. It does not apply to personal data collected by third parties through your interactions with them or when you use third-party products or services (e.g., clicking a link to a third-party website that we do not control or purchasing goods or services from a third party).

We collect and receive personal data in the following ways:

• Personal data you provide to us: This includes data you submit directly, such as when you contact us for inquiries, fill out forms on our Website, purchase our products and services, subscribe to marketing communications, or provide feedback.
• Personal data collected automatically: When you access and use our Website, we automatically collect certain technical data about your device, browsing behavior, and website usage. This data is collected through cookies and similar technologies.
• Personal data received from third parties: Occasionally, we receive personal data about you from third parties, including data analytics providers, payment service providers, hotel and transportation service providers, and technical service providers that enable us to operate our Website and services.

Who We Collect and Process Data From

We collect and process personal data from:

• Website visitors and users of our services: If you visit our Website, register as a member, contact us through our Website, submit complaints, purchase goods or services through our Website, or communicate with us through any channels, we will collect and process your personal data related to these interactions.
• Event participants: If you attend our events, we process personal data related to your participation, such as responses to surveys, feedback forms, and other relevant event-related documents.

Types of Personal Data Collected

Examples of personal data we collect include:

• Personal Information: Name, surname, gender, age, date of birth, nationality.
• Contact Information: Current address, email address, phone number.
• Government-Issued Identification Information: National identification number, passport number, copies or images of identification cards or passports.
• User Account Information: Account name, account number, passwords.
• Financial Information: Payment and transaction confirmation details.
• Service Usage Information: Products and services subscribed to, login dates and times, IP address, cookies, and activity logs.
• Customer Preferences: Content you engage with and prefer.
• Market Research & Marketing Information: Customer survey responses.
• Device, Application, and Browser Information: Unique device identifiers, device type, brand and model, application and browser details, operating system, and platform.
• Communication and Customer Service Records: Recorded voice calls, text messages.
• Location Data: GPS data, nearby device information (e.g., Wi-Fi access points, Bluetooth activity).
• Social Media Information: Social media accounts, profile information, interactions with our social media platforms.
• Other Information: Any additional information you voluntarily provide to us.

Third-Party Links and Services

Our Website contains links to third-party websites and services. This Privacy Policy does not apply when you follow links from our Website to other sites or when you use third-party services.

Your interactions with external websites or third-party providers will be subject to their own policies and terms. For example, our Website may include links to social media platforms such as Facebook and Instagram. When you click on these links, you will be redirected to their platforms, where their respective privacy policies apply.

We do not review, control, or endorse the privacy practices of third parties.

We recommend that you familiarize yourself with the privacy policies of all websites you visit or third-party providers you engage with. If you have questions about their privacy policies and practices, please contact them directly.

This Privacy Policy applies solely to personal data that we collect through our Website, our services, and/or as part of our business operations. It does not apply to third-party websites and service providers.

Sharing of Personal Data

We only share personal data with third parties when permitted by law. When we share personal data, we implement contractual agreements and security measures to ensure data protection, confidentiality, and compliance with data protection standards.

Personal data may be shared with the following third parties:

• Third-party IT service providers: Companies that support our IT systems, cloud software, identity verification, website hosting, analytics, backup, and data security.
• Hotel operators and travel service providers: If you inquire about hotel bookings or transportation services, we may share your inquiry (including personal data you provide) with the respective providers to assist with your request.
• Payment processors and banks: Companies that facilitate payment transactions and refunds.
• Business partners and event contractors: Organizations and vendors involved in co-hosting or managing events.
• Marketing and customer relationship management service providers: Companies that manage marketing databases, customer outreach, and email communications.
• Postal and delivery service providers: Companies that send marketing communications and deliver items.
• Promotional event organizers: Companies that conduct sweepstakes, contests, and other promotional campaigns.
• Recruitment agencies and background check providers: Organizations that assist with recruitment and employment-related verification.
• Professional service providers: Auditors, legal advisors, accountants, and other consultants that support legal and business management matters.
• Law enforcement and regulatory authorities: Government agencies or regulatory bodies when required by law or regulation.

Occasionally, we receive requests from authorized third parties for the disclosure of personal data, such as for legal compliance, criminal investigations, or legal rights enforcement. We only comply with such requests when legally obligated.

The above list is not exhaustive, and we may share personal data in other cases necessary for providing our Website and services.

Contact Us

If you have any questions regarding this Privacy Policy, you can contact us at:

Chill Media Co., Ltd. 89 Phahonyothin Soi 5, Phaya Thai, Bangkok 10400, Thailand

Email: info@chillpainai.com Phone: +66 2-617-0030